Lester Electrical
625 West A St.
Lincoln, NE 68522
(402) 477-8988

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Technical Service

Product Document Search Engine
Lester Electrical offers a full document search function for customers. All that is needed is the 5-digit model number of the charger. The initial search will return a list of options (denoted by dash numbers following the model number) from which to choose. The dash number typically refers to a DC plug, cord, or silkscreen option that was designated when the charger was initially ordered. If you are unsure of what option you have, please call one of our customer service representatives and they will be happy to assist you. You can quickly access the search engine from anywhere on the Lester Website by simply clicking the DOCUMENT SEARCH button on the navigation bar on the left.

Service Department
Lester Electrical's Service Department is a full service operation. From answering technical questions from customers to diagnosing, repairing, and servicing battery chargers, we take pride in doing everything under one roof. When a customer calls the service desk seeking assistance in repairing their charger, our first goal is to work with them to diagnose the problem and determine if it is a simple fix that can be performed without sending it in to Lester for repair.

The Service Department handles all types of product support calls and utilizes modern technology to deliver a positive experience to our customers. Customer requests for owner's manuals, wiring diagrams, parts lists, drawings, reports, and servicing information can all be retrieved quickly via Lester Electrical's internal website. Much of this information is also available to all customers through the document search engine accessible from any page on the Lester Electrical website.

With over 60 years of combined service at Lester Electrical and over 90 combined years of providing technical support, our Service Department has the necessary experience to handle your service and repair needs. Lester Electrical's Service Department provides technical assistance via email or telephone between the hours of 8:00 am and 4:30 pm (Central Time). The Service Department can be reached at (402) 477-8988. When you reach the receptionist, ask for Service. During these hours, your call will be transferred to George Chmielewski. George handles all of our incoming service calls and can also be reached via email at service@lesterelectrical.com. Due to varying call volume you may have to leave a message, in which case your call will be returned in the order it was received. If you do not need your question answered immediately, send an email and you will typically receive a response within one business day.

If you know what is wrong with your charger and only need to order a replacement part, we ask that you call (402) 477-8988 and ask for the Sales Department. One of our sales coordinators will process your parts order and can answer any questions you may have on product availability, pricing, or shipping.

Customer Response Database
We utilize a custom designed internal database to provide real time tracking through the repair process. It also provides a history of service performed on an individual charger or history of all chargers serviced for an individual customer. Information contained in this database and related customer feedback is provided to our Engineering and Quality Assurance departments to assist us in meeting our commitment of providing the highest quality product available on the market.

Service Tips & Bulletins Newsletter
Lester Electrical offers free subscription to our Service Tips & Bulletins Newsletter that is published every other month. It contains useful information that is intended to further familiarize customers with the various battery chargers and accessories that Lester Electrical offers. To view a sample issue or to subscribe to this newsletter, visit our Newsletter page. From there, you can also view a list of archived past issues.