Q. Where
can I find the Option or dash number on my charger?
A. Currently the
dash numbers, which represent options available for that particular model, do
not appear on the charger. The easiest way to find the dash number is to look
at the original invoice. We understand that this may not always be possible,
especially considering the considerable size of the secondary market for Lester
Electrical chargers. Luckily, most charger dash numbers refer to different cord
lengths, receptacles, or labeling information so the actual charger owner's
manual is the same for all options. If there is any doubt, however, as to what
dash number your charger is, please contact a Lester Electrical customer service
representative at 402-477-8988 or by email at Service@LesterElectrical.com.
Lester Electrical is working
on implementing dash numbers onto the serial number labels that appear on the
back of most chargers. We are also putting together information for the website
that will help individuals identify what option they have with their charger.
Look for details in the Service and Support section
of the Lester Electrical website.
Q. I can't find the
where to enter the model number and don't see the Search button.
A. One cause for this problem
may be due to the resolution of your monitor. The ideal resolution settings
for viewing the pages on the Lester Electrical website are 1024x768 or higher.
We have designed most pages, including the search pages, to be easily viewed
on most monitor settings. If you still have difficulty viewing the search function,
please let the webmaster know at Marketing@LesterElectrical.com.
Q. I get errors that
say "A font required for font substitution is missing." and "Cannot
find or create the font 'WASP39LC'. Some characters may not display or print
correctly."
A. These messages
are not uncommon. The font that is missing, WASP39LC, is a licensed font used
to print the bar code normally found in the upper right hand corner of the first
page. This bar code is used for tracking purposes in our packing and shipping
process. The error message just indicates that the font is not installed on
your computer. Clicking "OK" on both of these messages will not result
in losing any data or text from the body of the manual. The bar code is not
necessary for you to print out a copy or save a copy of the document.
